Complaint Form

Complaints resolution

Handling your complaints quickly, fairly, and helpfully is a key part of our commitment to service delivery.

Complaints we can investigate include:

  • Dissatisfaction with the way in which you were treated by a member of CAP’s staff
  • Dissatisfaction with airport facilities (car park, terminal, public amenities, security)

As an airport, we work with numerous partners including airlines, public transport services and retail stores. Not all staff working at the airport are employed by CAP and as a result, CAP can only respond to complaints about our staff. If our customers have a complaint about airlines or other agencies please contact those organizations directly with the complaint, and send a copy to the CAP if appropriate.