Frequently Asked Questions

Frequently Asked Questions

Check-in


What are the opening hours of the Check-in Hall?
Daily from 6:00 AM till 10:00 PM.

Can everybody enter the Check-in Hall?
Only passengers are allowed in the Check-in Hall.

What are the different check-in options?
You can check-in online (recommended) or at the airline counter.

How many hours prior to my flight must I be present at the airport?
Contact your airline for more information.

 

Wi-Fi


Is there Wi-Fi available at the airport?
Curaçao Airport Partners offers free basic internet. The network allows you to remain online for 60 minutes. Once your 60 minutes are up, simply re-connected to the network to restore access and enjoy your free internet as a courtesy of Curaçao Airport Partners.

 

Passenger Facility Charge (PFC) (Departure Fee)


What are the current charges for Passenger Facility Charge?
As of 1 January 2022, the airport departure fees are adjusted as follows, click here.

Where can I buy the PFC?
The PFC is usually incorporated in the ticket price.

 

Parking


Where are the parking payment machines?
There are three (3) parking machines, one (1) in the Departures parking lot and two (2) in the Arrival Hall.

Which currencies are accepted?
The parking payment machines accept guilders and dollars. Now you can only pay with coins and/or banknotes. For paying with a debit or credit card, go to the Car Park Office in the parking lot.

What are the parking rates?
Click here for the parking rates.

 

Covid-19 measures at the airport


What are the current Covid-19 measures at the airport?

  • Face covering is optional but recommended throughout the airport.
  • Only passengers allowed in the Check-in Hall.
  • Max. 4 people allowed in the elevators.
  • Wash and sanitize hands frequently. Hand sanitizer dispensers installed throughout the terminal.
  • Floor stickers placed in high traffic areas to support safe and physical distance.

 

Security Screening


What are the Security Screening procedures?
You are allowed to bring one small bag (1 quart-sized, clear, plastic, zip-top) containing liquids, aerosols, gels, creams, and pastes through this checkpoint. A maximum of 3.4 ounces (100ml) per traveler is allowed.
Keep all personal belongings inside your bag.
The use of a handheld metal detector to pat down passengers from their rear to avoid face-to-face contact.

Can I take food and beverage with me?
Beverages are not allowed. Food is allowed, but please note that the Security Officer may need to open or unwrap your food for additional screening.

Can I take my medications through the Security Screening?
Yes, unless you can show your doctor’s note.

Are parents allowed to take their baby breast milk/food to the checkpoint?
Yes, this is allowed.

Being a Transit passenger, can I take my duty-free purchased items with me?
Yes, unless they are liquid substances, gels or aerosols. These must be packed in your checked luggage.
 


Contact information


General
Phone: +5999 839 1000 daily from 6 AM till 10 PM
Private message via Facebook: Curaçao International Airport
Email: [email protected]
Phone on the wall in the Arrivals Hall (next to the restroom)

In case you have any questions, suggestion, compliment, or complaint, you can share that with us by filling this contact form.  

Immigration
All questions or complaints about Immigration should be addressed directly to the department of Ministry of Justice.

Customs
All questions or complaints about Customs should be addressed directly to the department of Ministry of Finance.

Lost & Found
For lost and found of personal belongings on the airport premises, please contact us by filling in and submitting this form.

For the lost and found of personal belongings on the aircraft, please contact your airline directly.

 

Airlines


Which airlines are flying to and from Curaçao?
See where you can fly from the Curaçao International Airport by clicking here.

Which ticket offices are located at the airport?
There are five (5) ticket offices located at the airport:

  • TUI
  • Winair
  • EZ Air
  • Sky High
  • Divi Divi Air.

KLM’s ticket office is located near the Curaçao Airport Hotel.

 

Necessary Covid-19 test prior traveling


Traveling to Curaçao

Which tests do I need prior traveling to Curaçao?
As of March 10, 2022 the COVID-19 test to enter Curaçao has been eliminated. Visit the Government website for all information and requirements prior traveling to Curaçao. Visit also www.curacao.com for travel advisory.


Traveling from Curaçao

Which tests do I need prior to traveling to my destination?
Please contact your airline for all test requirements and documents prior to traveling to your destination. These requirements differ by destination.

Where can I take the necessary tests prior to traveling or while on the island?
Click here for a list of accredited laboratories.

 

VIP services at the airport


Which are the VIP services at the airport?
Sanwil Aviation N.V. offers VIP services at the airport:

Assistance for: Passengers’ Transfer &Transit, wheelchair, disabled passengers, unaccompanied minors, frequent flyers, group coordination, medical passengers’ coordination, institutions.

Furthermore, VIP treatment, VIP Lounge service, hotel & car rental reservation coordination, car drop-off and pick-up service, baggage and luggage tracing coordination and general coordination, representation, and assistance.

For more information or to request a service, please send an email to [email protected]

 

Facilities at the airport


What other facilities are there at the airport?

  • VIP Lounge, the perfect place to begin any journey in a comfortable and relaxing surrounding. For more information click here.
  • Jet Centre Curaçao for private boarding. For more information click here.

 

Videography and Photography at the airport


Can I do a photoshoot or film at the Curaçao International airport?
Yes, Photography and Filming is allowed, but only allowed for selected airport locations, which need to be approved by the commercial team.

What should I do if I want to do photography or filming at the Curacao International Airport?
You can send an email with your request to [email protected]

 

Advertising and Commercial opportunities at the Airport


What are the advertising possibilities at the airport?
Visit https://www.curacao-airport.com/advertising to learn more.

How can I reach the Advertising team?
You can contact the Advertising team via [email protected] or David Koeijers +5999 672 0589.

How can I rent a commercial space at the airport?
You can contact the Commercial team: Cherise Hernandez at [email protected] or  +5999684 6122  or Paul van Leeuwen at [email protected] or +5999 682 6907.

Can I sell products or services at the airport?
You can contact the Commercial team: Cherise Hernandez at [email protected] or +5999 684 6122.

 

Shops and Restaurant


Which are the restaurants outside the Terminal?
Wendy's, Bella Italia, Auntie Anne’s, Cinnabon, Mini Pancakes Amsterdam, Bar 22 X-Press and Juan Valdez Café.

How can I order food at the restaurants outside the Terminal?
By visiting the restaurants or calling ahead of time and making use of the pick-up lane. Coming Soon:  Online ordering System.

Do you have curbside pick-up for the restaurants?
Yes. We have a dedicated F&B pick-up lane, which is behind the Wendy’s Restaurant.

Which are the shops and restaurants inside the airport/Terminal?
Britt shop Curaçao, Bar 22, Juan Valdez Café, É Marshe, The Dutch Market and Penha Duty free.

 

Car rentals at the airport


Which are the car rentals that Curaçao International Airport works with?
Curaçao International Airport works with 5 rental companies representing 10 international brands to service public and passenger transport needs: Alamo, Avis, Budget, Dollar, Enterprise. Hertz, National, SIXT, Thrifty and Payless. For more information click here.

Where can you find the car rental counters?
The car rental counters are located next to the airport Arrivals Hall terminal.

What are the opening hours of the car rental counters?
The opening hours of the car rental counters are according to the flight schedule, mostly 8 am till 8 / 9 pm.

Are there shuttle car rentals at the airport?
Yes, you can save time and money by choosing one of these reliable, official airport car rentals with the best rates and coverage:  ACE rent-a-car, Boric car rental, Europcar, Just Drive Car rental, Ross Rental Cars, Economy Rent-a-Car, and NU Car rentals.

As a citizen or car rental owner, can I also rent my cars at the Curaçao International Airport?
It is illegal to rent, sell or offer services at the airport without the airport’s authorization. Illegal car rentals will be fined. For more information on how to become an authorized car rental or shuttle car rental at the airport, please contact David Koeijers: [email protected].